Issue: If you start Mozilla Firefox in macOS and see nothing but a white screen, this is usually due to an issue with Java, which is required. This document describes the steps necessary to solve this issue.
Uninstall the current version of Java on your system
- Click on the Finder icon located in your dock. On the Finder menu along the top left of your screen, select Go > Applications.
- In the Search box in the upper right corner, type in JavaAppletPlugin.plugin and press the return key.
- In the search results, right-click on the JavaAppletPlugin.plugin file and select Move to Trash.
- Close the Applications window.
Install the correct version of Java
- Download the correct Java installation file from this link:
This is not the most recent version of Java because testing has shown there are issues with the latest version.
- Double-click on the file you just downloaded to open the installation file. The file name should be:
- On the resulting dialog box, double-click on the large Java icon.
- You may or may not see a warning message as to whether it is safe to open this file. If you do see this message, click on the Open button.
- Enter your administrative credentials and click on the Install Helper button.
- On the Java installation dialog box, click on the Next button.
- Deselect the "Get a Yahoo homepage..." checkbox and click on the Next button.
If you are prompted to Restore Security Prompts, please click on the Continue button.
- Click on the Close button to finish the installation.
Change the Java default settings
- Click on the Apple icon in the upper right corner of your screen and select System Preferences... from the drop-down menu.
- On the System Preferences dialog box, click on the Java icon in the bottom row.
- In the Update tab, deselect Check for Updates Automatically and then click on the Do Not Check button. Please enter your administrative credentials if prompted to do so.
- In the Security tab:
- Click on the Restore Security Prompts button. Click on the Restore All button.
- Click on the Edit Site List... button.
- On the Exception Site List dialog box, click on the Add button.
- Type in http://bmw1.davidson.edu:9001 and then click on the OK button.
- Click on the Continue button to clear the warning message.
- Click on the Apply button (if available). Please enter your administrative credentials if prompted to do so.
- Click on the OK button. Please enter your administrative credentials if prompted to do so.
- Close all open dialog boxes.
Launch Banner via Mozilla Firefox
- Launch Mozilla Firefox. Once the browser is loaded, go to banner.davidson.edu
At this point, you should see several Java security prompts. Please read these carefully as described in detail below.
- On the Do you want to run this application? dialog box, check the Do not show this again... checkbox and then click on the Run button.
- On the Java Update Needed dialog box, select the Do not ask again until the next update is available check box and then click on the Later button.
- The Banner login dialog box should now appear.
- Log into Banner using your normal credentials. You will see one last Java dialog box.
- On the Do you want to run this application? dialog box, select the Do not show this again... checkbox and then click on the Run button.