The T&I Support Center provides emergency support for specific outages and issues through an on-call system.
Tech Issues Eligible for On-Call Support
- Issues or outages affecting a large number of users on campus
- Major WiFi or network outages
- Major service unavailability (email, Banner, Oracle, etc.) affecting a large group of people
If your outage or issue is eligible for on-call support based on one of the categories above, please call 704-894-2900 and choose option #2.
Tech Issues Eligible for Office Hours Support
- Duo resets
- Password resets
- Issues with individual Davidson-managed computers
- Problems with software
- Outages or issues affecting one person or a small group of people