Remote access to campus lab computers is available for students who need access to software that they cannot use from home. Professors have already had this access set up for certain courses; other students who feel they need access should contact T&I.
One time prep
- Install VPN and review using Duo with VPN. Access to VPN requires Duo enrollment If you have not yet enrolled in Duo, please contact T&I at 704-894-2900.
- If you have a Mac at home and want to access lab Windows computers, use the Mac App Store to install Microsoft Remote Desktop 10.
- If you have a Windows computer at home and want to access lab Mac computers, we do not yet have a recommended tool. Contact T&I for more information.
To access a lab computer
- Connect the VPN.
- Go to the appropriate list of available computers. (You may see a warning that the site is not secure.)
- Choose an available computer that is running the operating system you need (10.14 Mojave = Mac) and click on the Address link.
- If you are connecting to a Windows lab computer:
- A small file with a name like 10.1.2.3.rdp will be downloaded to your computer. Click it to open the Remote Desktop program on your computer (built in for Windows or installed from the app store on Mac) and prompt you for your credentials.
- Enter your username in the form davidson\username, and your network password.
- You may see a warning that the certificate cannot be verified. This is OK.
- If you are connecting to a Mac lab computer from a Mac personal computer:
- You may have to allow the web page to launch the Screen Sharing app.
- Enter your network username (just the username) and password.
- You will see the lab choose-your-OS page. Choose macOS, then log in as normal.
- If you want to connect to a Mac lab computer from a Windows personal computer, we do not have a recommended VNC client at this time. Contact T&I for more information.
- Make sure you log out of the lab computer when you are done - don't just disconnect the session. Logging out will make the computer available for other students.
- If your session is disconnected accidentally, you should be able to reconnect to it using the same .rdp file (for a Windows lab computer) or by opening Screen Sharing and connecting to the computer by name (eg W12345) from the list.
Good to Know
Respondus Lockdown Browser is installed on the Mac side of these computers, but it won't work from a remote location (because one of the things it requires to be locked down is screen sharing). Run Lockdown Browser from your own local computer.