Reconfigure Davidson email to use supported authentication methods (Mobile Devices)

As part of our expanding use of Duo, we our continuing our efforts to provide a more secure environment for all Davidson users. If you are currently using basic authentication methods to access Davidson email, contacts and calendars on a mobile device, will now be required to transition to modern authentication, to further protect the Davidson community from bad actors attempting to compromise user accounts.  You can transition your mobile device configuration to modern authentication using these instructions.

The Microsoft Outlook app provides the best user experience when accessing your Davidson College email and calendar on mobile devices. 

List of mobile applications that support Modern Authentication:

  • Native Mail app on iOS 11.x+ 
  • Outlook on iOS version 10.x and greater
  • Outlook on Android


Android users may attempt to use the native Android mail app, but these apps may not support the use of multi-factor authentication.  We recommend the Microsoft Outlook app to access your email and calendar. Installation instructions for Android devices can be found here.


We recommend the Microsoft Outlook app to access your email and calendar. Installation instructions for iOS devices can be found here.

If you choose to use the mail app native to your device, you must first remove the existing account currently using basic authentication. 


Before removing your account

  • Log in to webmail,, to verify that the information on your mobile device (mail, contacts, and calendar items) is also visible in webmail.
  • Make sure your device is connected to WiFi

Remove account using basic authentication:

1. Tap on settings

2. Scroll down and Tap “Passwords & Accounts”

3. Tap Exchange

4. Tap on “Delete Account”

5. Confirm the deletion by tapping “Delete from My iPhone”

Add the account back using modern authentication:

1. Tap Settings

2. Scroll down and Tap “Passwords & Accounts”

3. Select “add account"

4. Choose "Microsoft Exchange" as the account type

5. Enter your email address and tap “Next”

6. Tap “Sign In”

7. Enter your password and tap “Sign In”

8. Authenticate with Duo

When adding your account

  • Confirm that you want to synchronize all data by adjusting the on/off sliders for Mail, Contacts, Calendars, etc.
  • If needed, adjust when new data will be pushed to your device from the server.
     Settings --> Passwords & Accounts --> Fetch New Data -->Select Automatically 
  • If you do not see the expected Duo prompt, you may need to adjust content restrictions on your device.  Follow this link for more information. 

Please note, it may take time to sync all of your data to your mobile device.   





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