Symptoms:
Employees using a Davidson-assigned Windows device may experience the inability to get to some employee resources. These may include:
- Banner forms
- PowerBI
- Booklog
- Catering
- Cheftec
- CRM
- DegreeWorks administration
- etc
You may also have an IP address that starts with 10.53. To check this, click the start menu and type "cmd" into the search bar. In the black screen that pops up, type "ipconfig" and look for the Wireless Network Adapter or WiFi adapter.
To Fix:
- Click start and type "control panel" in the search bar.
- Select the "Network and Internet" icon (or if you see the "small icon" view at the top right, select "Network and Sharing Center" and skip the next step)
- Select "Network and Sharing Center"
- To the right of "davidson.edu" you should see "Wi-Fi-eduroam" highlighted. Click that. ( You may have to unplug any wired connection for it to show Wi-Fi-eduroam.)
- Click the button for "Wireless Properties"
- Go to the "Security" tab.
- Click the "Advanced Settings" button at the bottom.
- At the top under the "Specify Authentication mode" change the dropdown to "User or Computer Authentication" (or if problems still persist, try changing it to simple "User authentication."
- Hit ok on all windows.
- Disconnect from Eduroam and reconnect.
- Check the IP address to make sure the problem has been corrected. Click the start menu and type "cmd" into the search bar. In the black screen that pops up, type "ipconfig" and look for the Wireless Network Adapter or WiFi adapter. You should see an IP address that begins with 10.54. If it is still 10.53, go back to step 8 and set the option to "User Authentication."
Alternate fix: Try the powershell option: