T&I Relationship Managers help divisions and departments across Davidson choose and manage the technology that meets their needs, T&I technology goals, and adhere to College policy. See a list of current Relationship Managers (requires a Davidson login).
About the Relationship Manager Role
The Relationship Manager has two primary purposes:
- Help ensure that College technology and the T&I team are meeting departmental needs.
- Help divisions and departments choose and manage the technology that meets their needs, T&I technology goals, and adheres to College policy.
Your department's Relationship Manager can help you with:
- Escalating unresolved issues within T&I.
- Discussing business challenges and processes, and exploring possible technology solutions.
- Assessing technology products to ensure they meet College standards.
- Placing new project requests and providing updates on project status.
- Guiding you through the technology procurement process.
Contacting your Relationship Manager
When you want or need to involve your department's Relationship Manager, the best thing to do is email email@example.com and CC your RM. This way, if someone else on our User Success Team is able to assist you faster, you don’t have to wait on the availability of your RM, but they'll stay in the loop with your request.
How others in T&I provide support
Collaboration is key! Here are some of the things where others are needed:
- 1:1 Technical Support. Our User Success Team focuses on providing support when you need it right away. If there’s something they can’t handle, they’ll pull in your RM. You can reach this team at firstname.lastname@example.org or x2900.
- Project management. Your RM will be there to lead the technology procurement process and coordinate technology work with the vendor (and within T&I). They’ll need leadership and help from your department to ensure that the less technical parts of the effort get done, like onboarding for new users, defining and documenting processes, and communicating changes to anyone impacted across campus. When it comes to strategic projects or the implementation of technology products with campus-wide impact, T&I will likely assign a project manager and/or work closely with Davidson's Project Management Office.
- Product ownership. The decision to implement a new departmental or divisional technology solution comes with the responsibility to ensure that it is used and maintained properly. Frequently, this responsibility is shared between T&I and the department that owns the product. For example, T&I is responsible for maintaining the technology infrastructure that supports the product, integrating product data with other systems, and implementing single sign-on. The department is responsible for supporting users (including troubleshooting), providing training, ensuring that only necessary people have access, that data is secured properly based on its classification, and that the vendor maintains the product.